Birmingham rated top UK airport
30.07.10
Passengers have rated Birmingham the best UK airport and Luton the worst in a new poll. Birmingham scored 54 out of 60, while Luton received just 16, in a survey of 2372 holidaymakers conducted by airporttransfers.co.uk.
Asked to rate various aspects of airport service, Birmingham received 10 out of 10 for staff friendliness, check-in efficiency and shopping experience, whilst Luton scored just 1 out of 10 for staff friendliness and only 1 out of 10 for security check-in time.
Of the 10 airports surveyed, Cardiff was the next best after Birmingnam, with 48 out of 60. After Luton, the next worst airport was Stansted with 20. Gatwick received 26 out of 60 and Heathrow had 30. Heathrow received 10 out of 10 for shopping experience, with Stansted getting 8 out of 10.
63% of respondents said they preferred flying from smaller, regional airports and 48% said they were prepared to travel more than 100 miles if it meant the airport they were flying from was ‘decent’. 26% felt that having a bad experience at the airport could ruin a holiday.
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