College hotels welcome course for airport staff
09.03.08
Solihull College has ran a 'Welcome International' course for staff at Birmingham Airport, to show the staff how to provide a world-class welcome for its visitors. The aim of the course was to instill a good understanding of how to provide an exceptional welcome to visitors from key international markets.
The first one-day course was delivered to airport staff in January, in partnership with Solihull College. The programme covered effective communication, identifying cultural expectations and tips on providing a first-rate service to customers.
Jayne Howle, the airport's training and development manager, said: ‘The ability to understand and communicate with customers is essential. The Welcome International course provides cultural awareness and useful phrases in different languages. It also puts the learning into context.’
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